Home / FAQ

 

What services do you offer?

 
 

We offer a full range of laundry and dry cleaning services including washing, folding, ironing, stain removal, dry cleaning, and garment pressing. We also handle specialty items like wedding gowns, leather, suede, and household items such as curtains and bedding.

How does your service work?

 
 

You can drop off your items at our location, schedule a pickup and delivery through our website/app, or call us directly. We’ll clean your items based on the care labels and return them fresh and ready to wear.

What is the turnaround time?

 
 

Our standard turnaround time is 24–72hours. Express service (same-day or next-day) is available for an additional fee.

Do you offer pickup and delivery services?

 
 

Yes! We offer convenient pickup and delivery services within our coverage area. You can schedule it online, by phone, or through our app.

What items should be dry cleaned instead of laundered?

 
 

Delicate fabrics like silk, wool, linen, or garments with embellishments, structured suits, and formalwear should be dry cleaned. Always check the care label, or ask us—we’re happy to advise!

Are you able to remove all stains?

 
 

While we specialize in stain removal and use industry-grade solutions, some stains may be permanent depending on the fabric type, age of the stain, and what caused it. We’ll always do our best to treat them.

Do you offer pickup and delivery services?

 
 

Yes! We offer convenient pickup and delivery services within our coverage area. You can schedule it online, by phone, or through our app.

What are your prices?

 
 

Pricing varies based on the type of garment and service. You can view our detailed price list on our website or request a quote via phone or email.

Is my clothing safe with you?

 
 

Absolutely. We treat your garments with care and handle them individually to avoid mix-ups. In the rare event of loss or damage, we follow a transparent claims process.

Do you clean household items like blankets and curtains?

 
 

Yes, we clean blankets, duvets, comforters, curtains, rugs, and more. Turnaround times may vary due to item size and fabric.

What payment methods do you accept?

 
 

We accept cash, credit/debit cards, and bank transfers . For subscription or recurring customers, we also offer invoicing and online payment options.

Can I track my order?

 
 

Yes, if you’re using our app or online service, you can track the status of your items in real-time.

What are your business hours?

 
 

Yes, we have flexible plans for households and businesses. Contact us for details about weekly/monthly packages and volume discounts.

Do you offer subscription or bulk discount plans?

 
 

We are open Monday to Saturday, 8:00 AM to 8:00

How can I contact you?

 
 

You can reach us via phone, email, or through our website’s contact form. Visit our Contact Us page for full details.