Terms and Conditions

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King Slem Laundry Services – Terms and Conditions

These Terms and Conditions govern the use of services provided by King Slem Laundry Services. By engaging our services, you agree to be bound by the following terms:

1. Service Engagement

By submitting garments for cleaning, you acknowledge and accept that King Slem Laundry Services will perform the requested services in accordance with industry standards and these terms.

2. Pickup & Delivery

We offer scheduled pickup and delivery services. Customers must ensure availability at the agreed time. Missed appointments may result in additional charges.

3. Garment Care & Liability

We exercise the highest level of care in handling all garments. However, we are not responsible for:

  • Pre-existing damages or weaknesses in fabric.
  • Color fading or bleeding caused by manufacturer defects.
  • Shrinkage or fabric distortion due to standard cleaning procedures.

Garments will be cleaned based on the manufacturer’s care label instructions unless otherwise requested in writing by the customer.

4. Claims & Compensation

Any claim for lost or damaged items must be submitted within 24 hours of delivery. In the event of verified loss or damage, compensation will be limited to five (5) times the cleaning cost of the affected item. King Slem Laundry is not liable for sentimental or high-value items unless declared in advance.

5. Turnaround Time

Our standard turnaround time is 48–72 hours. Delays due to unforeseen circumstances (e.g., power outages, weather, or logistical issues) will be communicated promptly.

6. Payment Terms

Payment is due upon delivery unless otherwise agreed in advance. We reserve the right to withhold delivery for unpaid orders.

7. Abandoned Items

Garments not claimed within 30 days from the date of service completion will be considered abandoned and may be donated or responsibly disposed of without further notice.

8. Right of Refusal

King Slem Laundry Services reserves the right to refuse service at its discretion, including but not limited to instances involving soiled or hazardous materials.

9. Customer Responsibilities

Customers are responsible for checking pockets and removing valuables prior to handing over garments. King Slem Laundry Services will not be liable for any loss or damage to such items.

Contact Information

For inquiries, feedback, or claims, please contact us at: